Thank you for taking the time to read our terms and conditions. By using this website or placing an order with us, either by telephone or through our website,, you agree to be bound by these terms and conditions.

Operator of this website is 
Keinbüro by Beat Stauffer and Natsuko Stauffer Mikamo
Kirchstrasse 8 
CH-4125 Riehen/ Basel

Throughout this website «Site», the terms «we», «us» and «our» refer to Keinbüro.

All deliveries and services are subject to our Terms and Conditions. Keinbüro reserves the right to modify any part of these Terms of Service or discontinue the Service at any time and without notice.
You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

All prices are in Swiss francs and the shipping costs will be charged additionally (see Shipping blow). As our annual turnover falls below the VAT threshold, Keinbüro is not VAT registered and exempt from VAT(in accordance with Swiss law). Therefore our invoices will not be valid VAT invoices – and you will not be able to reclaim the input tax shown on them.
Prices for our products are subject to change without notice.

By sending the order, it is binding and the present Terms and Conditions are considered accepted. The contract of sale is only finally concluded with the confirmation of the dispatch by the seller. In rare cases it may happen that ordered products can no longer be delivered despite order confirmation. If, contrary to expectations, an item is not available, we will inform you as soon as possible and clarify the further procedure.

Orders will be processed continuously unless otherwise will be informed in the Site (e.g. holiday absences) .

Shortly after your order has been processed, an order confirmation and a payment receipt will be sent to the email you have specified during the checkout process.

The dispatch usually takes place 2–4 working days from order date. When the items are shipped, you will receive an email with shipping information (tracking number) for the items purchased.  The shipping address is the address provided in the order. If the address or name stated cannot be identified by Swiss Post (if name is not on the mailbox) and the goods are therefore returned to us, the customer will have to bear the extra costs of CHF 12.– (post charges CHF 5.– plus re-shipping CHF 5.– plus handling fee CHF 2.–).

Deposition of parcels in front of the door
If the recipient is absent, the Post Delivery Service may deposit the parcel in front of the door. If you do not wish the parcel to be deposited, you can inform Swiss Post in advance by telephone or e-mail. We are not responsible if delivered parcels cannot be found.

Delivery by Swiss Post (PostPac Priority) within 1–2 working days.

Up to an order value of CHF 50.–, CHF 5.– will be charged for shipping with Swiss Post. From CHF 50.– no shipping costs will be charged.

We accept Visa, MasterCard, American Express or regular account payments all through PayPal during the checkout process.

For hygienic reasons and due to the nature of our products, the exchange and return of our tea products is not possible.  If for any reason you are unsatisfied with your purchase or wish to return the products, please contact us at within 3 days of your order's receipt.

To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging. Returned products are sender's responsibility until it reaches to us. We will process returns shortly after receiving the package and notify you of further procedure via email.  Once your returned item has successfully been approved and received by Keinbüro, the purchase price will be refunded to your account (shipping costs will not be refunded).

Keinbüro does not give personal customer data which are deposited by customers in the online shop to third parties, with the exception of the data which are necessary for the Post Office dispatch.

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as «Device Information.»

We collect Device Information using the following technologies:

«Cookies» are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

«Web beacons», «tags» and «pixels» are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as «Order Information».

When we talk about «Personal Information» in this Privacy Policy, we are talking both about Device Information and Order Information.
Finally, this Site is run and hosted on Please refer to their Privacy Policy at for additional details on how your information could be collected and used.

All content in the form of photography, copywriting, and graphic design on this Site is exclusive copyrighted property of Keinbüro. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this Site without the express written permission of Keinbüro.

For any further information regarding our terms and policies please get in touch at

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